Senior Manager, Customer Care
- Pay
- Pay not stated
- Where
- Chennai · mixed
- Experience
- 15+ years
- Type of work
- Customer support & BPO
- Posted
- 16 hrs ago · 1 opening
- Closes
- Apply by 6 Nov 2026
About the role
Toast is hiring a Senior Manager for Customer Care in Chennai to lead its support organisation across several lines of business. You will manage care managers directly and agents through them, own technical support operations including capacity planning, workforce management, SLAs and quality programmes, and report service metrics to senior leadership. The posting asks for 15 or more years of experience with a large share in customer success, technical support or SaaS, and at least 8 years managing managers.
What you will do
- Lead a large care organisation across multiple lines of business, managing care managers directly
- Own technical support operations end to end, including capacity planning, workforce management, SLAs and quality programmes
- Represent the Care business to functional leaders and use customer data to improve processes and policies
- Report service metrics, customer feedback and trends to senior leadership
- Handle customer issues escalated by the senior leadership team
What we need from you
- Minimum three-year degree in any discipline
- 15+ years of overall experience, including customer success, technical support or SaaS roles
- 8+ years of people management, including leading managers and large teams across lines of business
- Proven experience managing technical support operations at scale
- Strong communication skills; restaurant, SaaS or fintech experience is a plus
Is this job real?
We found this opening on careers.toasttab.com, and it was open when we checked on 16 October 2026. Toast has not registered on ikshajobs.com, so we have not verified it ourselves — you apply on their site, and they decide. Nobody genuine will ask you to pay to apply.
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